Technologies have brought significant changes to customer support work, and the most notable example is the use of chatbots for interacting with customers. This can be quick and convenient, but is it always the best solution? Let’s take a closer look today at 10 advantages of «live» communication with a technical support representative, comparing them to the work of chatbots.
In the era of innovative technologies, customer support is undergoing a true revolution. Nowadays, chatbots, artificial intelligence (AI), and automation are opening new horizons for a multitude of companies in communicating with customers, thereby providing more efficient and personalized service. Let’s take a closer look at each of them today.
Customers are the most valuable asset of any company, as they determine its success and future growth. The more satisfied customers a business has, the better its reputation and image in the chosen market for goods or services. Communication and interaction with customers play a crucial role in achieving this.
During the collaboration with a company, customers may have numerous questions, issues, or even complaints. To address them, organizations create dedicated support departments that focus on customer assistance.
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