Tag: support service

How Artificial Intelligence Can Improve Customer Support and Enhance Service Quality

Outline of a person with a circuit diagram inside, next to an icon of a user wearing headphones in a dialog box.
Using artificial intelligence to automate customer support and improve service levels

We emphasize once again that modern technologies are changing approaches to business, and artificial intelligence (AI) is already taking a central role in this process. One of the most noticeable areas where AI is applied is customer support. It not only automates routine tasks but also significantly enhances service quality. In this article, we will explore how AI helps improve customer support processes and ensures seamless operation of service departments.

Caring Technical Support: 10 Advantages of Human Interaction Over Chatbots

Laptop, smartphone and phone with chat and call icons symbolizing tech support work.
Benefits of live chat with tech support

Technologies have brought significant changes to customer support work, and the most notable example is the use of chatbots for interacting with customers. This can be quick and convenient, but is it always the best solution? Let’s take a closer look today at 10 advantages of «live» communication with a technical support representative, comparing them to the work of chatbots.

Innovations in Customer Support: Chatbots, AI, and Automation

Call center operators work at computers with headsets, and a chatbot icon is displayed on the large screen.
New technologies in customer support

In the era of innovative technologies, customer support is undergoing a true revolution. Nowadays, chatbots, artificial intelligence (AI), and automation are opening new horizons for a multitude of companies in communicating with customers, thereby providing more efficient and personalized service. Let’s take a closer look at each of them today.

What should quality technical customer support be like?

Modern office with employees working at computers providing technical customer support.
What should quality technical customer support look like? Key principles and best practices

Customers are the most valuable asset of any company, as they determine its success and future growth. The more satisfied customers a business has, the better its reputation and image in the chosen market for goods or services. Communication and interaction with customers play a crucial role in achieving this.

During the collaboration with a company, customers may have numerous questions, issues, or even complaints. To address them, organizations create dedicated support departments that focus on customer assistance.