In July 2025, the Mykolaiv region took a significant step forward in its digital transformation by launching Ukraine’s first regional AI assistant — Khvylka. This virtual consultant, powered by artificial intelligence, was created at the initiative of the Mykolaiv Regional Military Administration (OVA) and its digitalization team. In a country actively implementing e-governance tools, Khvylka has become more than just a pilot project — it is now a symbol of a modern, digital-first approach to public services and communication.

The idea to create an AI-powered consultant emerged from a pressing need for an accessible and convenient source of information for residents and visitors alike. The developers looked to global best practices, where AI already plays a key role in areas like public services, tourism, and safety. However, Khvylka is the first project of its kind in Ukraine to scale these capabilities to the level of an entire region.

This project is especially important during wartime, when ensuring uninterrupted access to reliable information and services is critical. Now, Mykolaiv residents can quickly get answers to their questions even outside of business hours, without needing to contact live operators or government offices. All of this is possible thanks to modern machine learning algorithms and integration with open databases from state and local institutions.

What Is Khvylka?

Khvylka is a virtual AI assistant designed to provide information and support to citizens across a broad range of topics. It combines machine learning, natural language processing, and open data integration. Its core mission is to make communication between citizens and government simple, fast, and transparent.

The service operates 24/7, learns from user queries, adapts to real-world needs, and continually updates its knowledge base. Khvylka doesn’t just provide one-size-fits-all answers — it simulates live dialogue, adapts to a user’s language style, and offers contextually relevant recommendations.

What Can Khvylka Do?

The AI assistant’s functionality spans a wide range of requests. Thanks to its flexible architecture and ability to learn from real user interactions, Khvylka provides accurate, timely, and context-aware information. It evolves constantly, taking into account user feedback and emerging challenges.

Khvylka provides answers to:

  • questions about local history, tourism, and culture;
  • how to access public services and digital platforms;
  • a directory of healthcare facilities and administrative service centers;
  • safety tips and conditions for staying in the region.

Why This Initiative Matters

The launch of Khvylka is a major milestone in digital governance. It gives citizens an easier and more comfortable way to engage with local government, reduces human error, and improves the quality of public service. More than just a convenience, it is a highly efficient solution — by automating routine inquiries, Khvylka allows human resources to focus on more complex tasks.

This project illustrates the real impact of digital transformation:

  • it helps develop the region’s informational ecosystem;
  • provides citizens with 24/7 access to public services;
  • reduces administrative workload for public officials.

How It Supports National Development

Khvylka isn’t just another chatbot — it’s a full-fledged example of how AI can support the long-term development of a digital state. Its implementation contributes to decentralizing public services, creating equal access to information for all citizens, regardless of their tech skills. Moreover, it boosts digital literacy and demonstrates the effectiveness of collaboration between government and the IT sector.

Tools like Khvylka expand public access to trusted information, increase transparency, and set new benchmarks for other regions in Ukraine.

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