When a product becomes more complex and users expect to understand the interface quickly, instructions shift from being a secondary element to an essential part of the user experience. Instead of static PDF files and long text explanations, interactive guides are now widely used — step-by-step scenarios that allow users to repeat actions directly during the learning process. They offer the ability to “see and do” at the same time, which significantly speeds up adaptation and reduces the number of support requests.

Scribe: the simplest way to automatically document a process

Scribe allows you to record your actions on the screen and automatically convert them into a structured instruction with screenshots and brief explanations. Just start recording, follow the necessary steps — and within a minute you’ll have a ready-to-use guide. The material can be edited, formatted, published on the web, or embedded into an internal knowledge base. The platform is convenient for creating quick instructions for colleagues, clients, or support teams.

Tango: guides with highlighted interface elements

Tango works similarly but focuses on detail and visual clarity. During recording, the tool automatically highlights buttons, input fields, and other interface elements you interact with, making the instructions more understandable. As a result, the guide looks like a step-by-step scenario with clear emphasis — where to click and what happens at each stage. This is suitable for training new employees or clients who need to quickly understand how the product works.

UserGuiding: interactive training directly inside the product interface

When users need to learn a system directly within it, interactive tooltips come in handy. UserGuiding allows you to create onboarding walkthroughs, pop-up hints, and step-by-step interactive tours. The user does not switch to a separate instruction — they perform actions in real time and see the result immediately. This significantly lowers the entry threshold and simplifies product usage, especially if it has many features.

WalkMe and Whatfix: solutions for large-scale onboarding

In large organizations, it’s important to train not just one user, but entire teams or client groups with varying levels of experience. WalkMe and Whatfix help create integrated instructions that guide users through the interface step by step. This is useful for corporate systems, CRM, ERP, or educational platforms. These tools allow you to create personalized training scenarios for different roles and tasks, and to keep instructional materials up to date when the product changes.

UiPath Task Capture: step-by-step documentation based on real actions

Task Capture allows you to document processes in the form of diagrams and detailed instructions. It is especially useful when it is important not only to show the steps but also to explain the logic behind them: for example, for internal procedures, technical standards, or training technical specialists. The program generates structured scenarios that can easily be turned into an instruction for colleagues or new employees. And importantly, the created materials can be documented in Ukrainian without limitations.

Notion and Confluence: knowledge organization and a unified information hub

After creating instructions, it is essential to ensure convenient access to them. Notion and Confluence help build a knowledge base where all materials are structured and easy to update. Notion provides partial Ukrainian localization, while Confluence is widely used by development, support, and project management teams, allowing documentation to be organized logically and clearly.

Why this matters for business

Interactive guides reduce onboarding time, decrease the number of repetitive questions, and empower users to act independently. This increases user satisfaction and reduces the workload on the support team. It is especially valuable for services with many settings or technical processes that are easier to show than to explain.

Ready-made guides, examples, and step-by-step instructions

To see how clear and structured guides can look in practice, you can explore the RX-NAME knowledge base. It contains step-by-step guides with screenshots for working with domains, hosting, VPS, SSL, and other services.